tcatwood66 asked:
I’m not sure if it was a phishing incident or WHAT exactly happened, but about a month ago the Yahoo password on the account I’ve had for a NUMBER of years now (primary name: i_am_the_donut . . . with three secondary profiles) has been changed. Not only that, whoever did the deed ALSO changed the personal information in my account, rendering it impossible to get the password back using Yahoo’s password recovery form. Yahoo Customer Care not only wouldn’t help me, but didn’t even ANSWER any of my five attempts to get an answer. I came to find out that the reason I wasn’t answered was because company policy dictates that they can’t deal with password issues and can’t reset passwords, despite any pleas from whomever. I’ve gotten to the point where I would do almost ANYTHING to get the password of my old account back, and it is VERY important that I do so, because I use this ID for e-mail, and this is my primary e-mail account. Any suggestions?
Erin
I’m not sure if it was a phishing incident or WHAT exactly happened, but about a month ago the Yahoo password on the account I’ve had for a NUMBER of years now (primary name: i_am_the_donut . . . with three secondary profiles) has been changed. Not only that, whoever did the deed ALSO changed the personal information in my account, rendering it impossible to get the password back using Yahoo’s password recovery form. Yahoo Customer Care not only wouldn’t help me, but didn’t even ANSWER any of my five attempts to get an answer. I came to find out that the reason I wasn’t answered was because company policy dictates that they can’t deal with password issues and can’t reset passwords, despite any pleas from whomever. I’ve gotten to the point where I would do almost ANYTHING to get the password of my old account back, and it is VERY important that I do so, because I use this ID for e-mail, and this is my primary e-mail account. Any suggestions?
Erin
Ruben
i dont know
Comment by miss*kaY — July 3, 2009 @ 7:04 pm
Bill
It does not matter if the person changes any of ur personal info. Yahoo stores the origninal info u use when u sign up and thats the info that allows u to get ur id back. So u must be putting in the wrong information when asked for ur birthday, zipcod etc…If u forget even one of them then u cant get it back
Comment by M — July 5, 2009 @ 7:30 pm
Keith
The same thing happened to me last year.
The first thing you want to do is lock it up. You do that by putting in the wrong password about 10 times and the account locks for about 12 hours.
Then you need to contact Yahoo! Customer Care at -http://add.yahoo.com/fast/help/us/mail/c… and fill in the form in detail.
Customer Care will get back to you and ask you questions – the information you used to create the account. Yahoo keeps that information.
If you answer the questions and know the secret question then Yahoo! can reset the password.
As soon as the password is reset and you can get back into your account you need to go to your My Account and change your information back to what it was before and change your password.
Comment by Kay — July 6, 2009 @ 3:53 pm